Orders

Where is my order?

If your order has not arrived when you were expecting it then please check the following:

● Check you have received a dispatch confirmation message from us.

● Check the tracking number view the most up to date information on the where abouts of your parcel.

● Check your delivery address correct? Are your contact details up to date?

● Check for text messages, emails and attempted delivery cards from one of our couriers. Your parcel may be awaiting collection at a local delivery depot or you may need to re-arrange delivery.

● Check no one else residing at your address has taken receipt of your parcel.

● If you still can’t locate your parcel then please contact our Customer Services team with your order number to hand. We will endeavour to find your parcel straight away.

● All of our shipments are insured to the necessary value, so should it not be found we will arrange a replacement or refund for you.

How do I know if my order was successful

● We will email to confirm your order has been received, and is being processed. You will receive message once your order has been packed and is ready to leave our warehouse.